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Complaints

TOWN AUTOS LTD, COMPANY NO (09101794) is committed to providing products and services to the highest standards, But we do understand sometimes things can go wrong, if you have a concern or dissatisfied in any way, we'll do our best help resolve the situation in a fair and transparent way.

We will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and properly taking into account all relevant factors to ensure a fair outcome.

TERMS AND CONDITIONS

The Aircon and timing belts /chain faults are not covered after the sales by the dealer.

In the event of a refund or repair agreed, the customer needs to bring the vehicle back to get the issue resolved with a diagnostics report. We cannot process your refund until we have both the vehicle and documents on site. Refunds can take up to a maximum of 14 days to process.
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Step 1:
If you have a concern with either your vehicle or the service you have been provided, please firstly raise the centre it self. They are best placed to address your concerns and rectify any issues quickly.
Call us on TEL: 01234 671 993
We're here: 11am - 5pm Monday to Friday

Step 2:
Should you remain unhappy with the centres response. Please contact us by your preferred method from the list below.

Write to us at:
TOWN AUTOS LTD
Maple Tree Farm, Chawston Lane, Chawston Bedford, Bedfordshire, MK44 38H

Email us at:
aftersales@townautos.co.uk
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What you will need to provide.
To Help us investigate and try to resolve your complaint, please provide us with the following information

1.) Your name, address and a copy of your invoice
2.) Details of how we can contact you.
3.) A clear description of your complaint
4.) Details of what you would like us to do to rectify the issue
5.) If appropriate, copies of any relevant supporting documentation

Our commitment to you.
We'll thoroughly investigate your complaint and offer a fair response that will take into account all the relevant information available to us.
We will do our best to resolve your complaint quickly, sending a summary resolution letter if your complaint can be resolved by close of the third part business day following receipt, if your complaint relates to our credit broking activities and cannot be resolved by close of the third party business day.

We will write to you within 5 working days, provide a written acknowledgement of your complaint and give you details of who is handling the case and how to contact them to keep you updated on the progress of your complaint, and within 7 weeks of receiving your complaint, we will either, write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.

STEP 3 - Further Action - independent review

In some cases, if appropriate, we may refer the complaint directly to a third independent party for a alternative dispute resolution.

We may not always provide the answer you are looking for, but we will make sure we offer a clear explanation for our decision.
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Financial Disclosure:

Town Autos LTD is a credit broker and not a lender, Authorised and regulated by the Financial Conduct Authority, FCA No. 685821 Finance approval is subject to status...© 2020 Town Autos Ltd. All rights reserved. Registered company number 09101794. VAT number 227761005 Registered address: Maple Tree Farm, Chawston Lane, Chawston Bedford, England, MK44 38H

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Contact Details

Maple Tree Farm
Chawston Lane
Chawston
Bedford
Bedfordshire
MK44 3BH 07305181860 01234 671 993

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